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There are many different email programs available for sending and receiving your
emails, such as Microsoft Outlook, Windows Live Mail and Apple Mail. Here are
some guides for the most popular:
Step-by-step Setup Guides:
- Windows Live Mail - Click Here
- Outlook - Click Here
- Outlook Express - Click Here For other
email programs, the settings you will need are as follows:
Setup your account in an email
program:
Every email program is different, so you may need to
refer to your program's instructions for how to setup a new account. In all
email programs you will need to enter your login details and certain
settings:
- Account Type: POP3 /
IMAP Which
login type should I choose?
- Incoming Mailserver: mail.yourdomain.com (where
'yourdomain.com' is your own domain). You can find this in the welcome
email that we sent to you when you purchased your email package.
-
Outgoing Mailserver: mail.yourdomain.com (where
'yourdomain.com' is your own domain). You can find this in the welcome
email that we sent to you when you purchased your email package.
-
Username: This should be your FULL email address, e.g.
you@yourdomain.com.
- Password: The password for
your email address.
- Outgoing Authentication: To send emails, you must turn on outgoing/SMTP authentication (set it to 'Password' if you need to choose a method). In these outgoing authentication settings, you must also set your username and password (same as above).
- SSL Settings:
You should set all SSL options to OFF/Disabled.
- Port
Numbers: Most email programs will set the correct port numbers, but if
you need to check/change these settings, the outgoing port should be set to '25'
and the incoming port is '110' (POP3) or '143' (IMAP).
- Leave emails
on server (POP login ONLY): If you wish to leave your emails online for
a set period, so newer emails are available in Webmail, set your email software
to leave mail on the server for say 30 days. DO NOT set it to leave emails on
the server forever, otherwise your account will eventually run out of space!
If you have problems getting setup, whichever email program you decide to
use, have a look at our Troubleshooting section which contains answers to many
common problems.
Which login type should I
choose?
POP3 -
recommended
You should choose POP3 if you login from just one
computer/mobile device, or if you login from more than one computer/device and
you wish to store your emails on your own computer/device so you never run out
of space in your online account. If you have more than one login and wish to use
POP3, have a look here for
instructions. Whether you are logging in from one or multiple sources,
we recommend this login type because it means you do not have to worry about
space management or running out of storage. All your emails will be downloaded
to your computer/mobile device and not permanently stored online.
IMAP
You should only use this
login type if you connect from more than one computer/mobile device, and if you
are happy to regularly delete or archive your emails. With IMAP, all your
computers, mobile devices and Webmail will sync, e.g. if you send a message from
one computer, it will be in the Sent folder on all your other IMAP logins. If
you delete emails, it will delete them from ALL sources including Webmail. IMAP
stores all your emails online not on your computer/device, so if you wish to
store historical emails, your account will gradually get full. Therefore you
will need to periodically delete emails from your account to prevent this. You
can save them to your own computer first so you have a copy. This means that
IMAP will not suit everyone's needs, in which case you can use POP3 login
instead (see above). Finally, to help you keep your account clear when using
IMAP login, older emails that are likely unwanted are automatically cleared for
you - see here for details. |
How do I send and receive emails with an email program?
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