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Question Title How do I send and receive emails with an email program?
There are many different email programs available for sending and receiving your emails, such as Microsoft Outlook, Windows Live Mail and Apple Mail. Here are some guides for the most popular:

Step-by-step Setup Guides:

- Windows Live Mail - Click Here
- Outlook - Click Here
- Outlook Express - Click Here

For other email programs, the settings you will need are as follows:

Setup your account in an email program:
Every email program is different, so you may need to refer to your program's instructions for how to setup a new account. In all email programs you will need to enter your login details and certain settings:

- Account Type: POP3 / IMAP   Which login type should I choose?
- Incoming Mailserver: mail.yourdomain.com (where 'yourdomain.com' is your own domain). You can find this in the welcome email that we sent to you when you purchased your email package.
- Outgoing Mailserver: mail.yourdomain.com (where 'yourdomain.com' is your own domain). You can find this in the welcome email that we sent to you when you purchased your email package.
- Username: This should be your FULL email address, e.g. you@yourdomain.com.
- Password: The password for your email address.
- Outgoing Authentication: To send emails, you must turn on outgoing/SMTP authentication (set it to 'Password' if you need to choose a method). In these outgoing authentication settings, you must also set your username and password (same as above).
- SSL Settings: You should set all SSL options to OFF/Disabled.
- Port Numbers: Most email programs will set the correct port numbers, but if you need to check/change these settings, the outgoing port should be set to '25' and the incoming port is '110' (POP3) or '143' (IMAP).
- Leave emails on server (POP login ONLY): If you wish to leave your emails online for a set period, so newer emails are available in Webmail, set your email software to leave mail on the server for say 30 days. DO NOT set it to leave emails on the server forever, otherwise your account will eventually run out of space!

If you have problems getting setup, whichever email program you decide to use, have a look at our Troubleshooting section which contains answers to many common problems.

Which login type should I choose?
POP3 - recommended
You should choose POP3 if you login from just one computer/mobile device, or if you login from more than one computer/device and you wish to store your emails on your own computer/device so you never run out of space in your online account. If you have more than one login and wish to use POP3, have a look here for instructions. Whether you are logging in from one or multiple sources, we recommend this login type because it means you do not have to worry about space management or running out of storage. All your emails will be downloaded to your computer/mobile device and not permanently stored online.

You should only use this login type if you connect from more than one computer/mobile device, and if you are happy to regularly delete or archive your emails. With IMAP, all your computers, mobile devices and Webmail will sync, e.g. if you send a message from one computer, it will be in the Sent folder on all your other IMAP logins. If you delete emails, it will delete them from ALL sources including Webmail. IMAP stores all your emails online not on your computer/device, so if you wish to store historical emails, your account will gradually get full. Therefore you will need to periodically delete emails from your account to prevent this. You can save them to your own computer first so you have a copy. This means that IMAP will not suit everyone's needs, in which case you can use POP3 login instead (see above). Finally, to help you keep your account clear when using IMAP login, older emails that are likely unwanted are automatically cleared for you - see here for details.

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