Renewals

Category: General Help Payment help
Email Packages & Website Packages
If you choose to pay by credit/debit card when you sign up, a regular payment is set up from your card. This means that your card will be automatically debited, ensuring that there is no interruption to your service. We will only contact you if there is a problem with your payment, otherwise everything continues seamlessly. Details of your regular payment agreement, including the amount and dates of the future payments, can be found in the 'FuturePay' email you received when you signed up or last updated your card details. Your regular payment date is also shown in Manage Account.

If you choose to pay by bank transfer when you sign up, we will contact you well before the renewal date to let you know that your package needs renewing. We will send the renewal emails to the contact email address(es) listed in Manage Account > Your Details.

Domain-only Accounts
We will contact you well before the renewal date to let you know that your domain needs renewing. We will send the renewal emails to your contact email address(es) listed in Manage Account > Your Details.
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