This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Medusa Red Ltd., 20-22 Wenlock Road, London, N1 7GU.
Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
REQUIRED
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
REQUIRED
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For security, we set a limit on how many failed logins are allowed. For anyone exceeding this limit, ALL access from their internet connection (including other computers/devices which share the connection) is blocked temporarily. This is to keep your account safe from hackers. If you find yourself accidentally blocked, this is because you (or someone sharing your internet connection) have incorrect login details set in your email software/app, or you've tried to login to Webmail too many times with incorrect details. Don't worry, you can simply follow the help below to resolve the problem.
To check if you're blocked:
From the same internet connection you're having issues with, please login to Webmail and if you've been blocked you'll see a "blocked" page. Please follow the instructions on that page to unblock yourself. If after doing this you get blocked again, please carefully follow the instructions below to resolve the problem.
If you keep getting blocked:
This means you still have incorrect login details set somewhere at your end. To fix the problem, please carefully follow each step below:
From the same internet connection you're having issues with, please check you can successfully login to Webmail. This is to make sure you know the correct password for your address.
If you see a "blocked" page please follow the instructions to unblock yourself first, then repeat this step 1.
If you don't have the right password, please reset your email password, then repeat this step 1 to check you can login successfully.
If you have more than one address set up with us (that you access from your internet connection), please repeat step 1 for each of those addresses too to make sure you know all your passwords before continuing. If we've specifically told you which address is causing the problem, you can skip this step for any other addresses.
Open your email software/app:
Go into the account settings and in both the incoming AND SMTP (outgoing) settings, please re-enter your password and check your username is set to your full email address. Save your settings.
Note: Incoming login details are usually easy to find but the SMTP (outgoing) username/password settings can be harder to locate. They're often found on a separate SMTP/outgoing/advanced settings page or tab, sometimes you have to click the SMTP outgoing mail server to get there. Check your software/app help if you can't locate your SMTP (outgoing) login details.
Check you can both send and receive emails without any errors or problems - this is very important to ensure everything is set up correctly before continuing. If this step fails, repeat step 1 to unblock yourself (but DON'T reset your password again) then try again.
If you have more than one address set up with us, repeat this step For EVERY Absolute-Email address you have set up in your software/app. If we've specifically told you which address is causing the problem, you can skip this step for any other addresses.
Repeat step 3 for EVERY computer and mobile device that uses your internet connection.
Finally, login to Webmail again and if you receive a "blocked" message please unblock yourself again. Assuming you now have the correct login details for all addresses on all computers/devices, you won't get blocked again and the issue is resolved.
Why block the entire internet connection?
The function of this security is to prevent hackers connecting repeatedly trying to guess passwords. This is common so the security is essential to keep your account safe. If we blocked your email address itself this would also stop you (the real user) accessing your own account, so blocking the internet connection where the failed logins come from stops any attack but doesn't prevent you from logging in. It also stops attacks on multiple addresses from the same connection. The security does however mean that if you accidentally set a password wrong, this can cause your internet connection to be blocked. The unblock function and instructions above should allow you to resolve the issue quickly and limit the impact of any accidental blocks.
